Open Positions

Description

The Digital Content Specialist will be responsible for creating, distributing, and evaluating the performance of the organization’s marketing and digital content. The role involves both creative and hands-on work, from concept development and filming to video editing and publishing.

Job Responsibilities

• Contribute to the development of monthly content plans and campaign-specific content plans.
• Create short- and medium-length videos for Instagram, Facebook, TikTok, YouTube, and other platforms.
• Develop video scripts, structures, and key messages.
• Create basic graphic and animated content. Organize and conduct filming when necessary.
• Photograph events, specialists, employees, and other relevant subjects as needed.
• Independently handle video editing, from selecting raw footage to producing the final version.
• Work with audio, including audio cleanup, balancing, and basic processing as needed. Select and incorporate appropriate music, sound effects, and other audio elements.
• Apply basic animations, motion graphics, and visual effects.
• Ensure compliance with the organization’s brand identity, including colors, fonts, logo usage, and other visual standards.

Required Skills

• A university degree in Marketing, Communications, Public Relations, Advertising, Media, Design, or a related field.
• At least 3 years of professional experience in digital content creation, video production, or a related field.
• Knowledge of the basic principles of videography and photography.
• Practical knowledge of the following tools is required: Adobe Premiere Pro or DaVinci Resolve,
• CapCut, Adobe After Effects
• Canva, Adobe Photoshop and/or Adobe Illustrator

Description

The Marketing Specialist will be responsible for planning, implementing, and evaluating the effectiveness of the organization’s public awareness activities, with the aim of increasing public awareness, engagement, and trust in the organization, its services, and programs. The position involves both strategic and operational marketing activities, including the development of marketing campaigns, target audience research, digital marketing, content planning, performance analysis, and collaboration with internal and external partners.

Job Responsibilities

• Develop and implement marketing campaigns aimed at raising awareness of and promoting the use of the organization’s programs and services.
• Develop campaign concepts, key messages, communication channels, timelines, and budgets.
• Plan and coordinate public awareness and educational campaigns on health insurance, healthcare services, preventive programs, and other priority topics.
• Coordinate the creation and distribution of digital content, videos, social media materials, outdoor advertising, printed materials, and other communication materials. Manage the production of marketing materials, ensuring their alignment with approved objectives, key messages, and brand guidelines.
• Oversee campaign implementation, ensuring adherence to approved plans and deadlines.
• Support the organization of the marketing components of public events, awareness initiatives, exhibitions, conferences, and other events.
• Where necessary, coordinate marketing activities with healthcare organizations, government bodies, non-governmental organizations, and other partners.
• Identify opportunities for partnerships and joint public awareness campaigns.
• Evaluate the effectiveness of completed campaigns and recommend improvement measures.
• Implement and optimize paid digital advertising campaigns, as needed.
• Monitor digital performance metrics, including reach, engagement, website traffic, conversions, and audience metrics.
• Maintain records of marketing activities, campaigns, materials, service providers, and campaign results.
• Monitor the quality and timeliness of external service providers’ work and ensure compliance with contractual obligations.
• Develop technical specifications, creative briefs, and scopes of work required for the procurement of marketing services.

Required Skills

• A university degree in Marketing, Communications, Business Administration, Public Relations, Advertising, or a related field.
• At least 3 years of professional experience in marketing, communications, advertising, or a related field.
• Practical experience in planning and implementing marketing or PR campaigns and working with media representatives.
• Experience working with analytical data and marketing performance indicators.
• Experience developing creative briefs and coordinating the work of external vendors and agencies.
• Excellent written and spoken Armenian and English. Knowledge of Russian will be considered an asset.
• Ability to manage multiple projects and deadlines simultaneously.
• The candidate should have practical knowledge and experience with the following tools and areas: Meta Business Suite / Meta Ads Manager Google Analytics / Google Ads Microsoft Office, particularly Excel and PowerPoint Canva, Adobe Creative Cloud, and/or other visual content creation tools

Description

The Specialist carries out the operational stages of contract monitoring and the processing of applications submitted by institutions, ensuring the compliance of documents, the accurate processing of collected data, and support for site visits, while also collaborating with the Senior Specialist and the Team Leader to improve process efficiency.

Job Responsibilities

• Review application packages submitted by healthcare institutions.
• Verify the completeness of applications and accompanying documents, as well as their compliance with established requirements.
• Identify deficiencies and support the application completion process.
• Prepare and review contractual documents.
• Coordinate the contract signing and amendment process.
• Participate in site visits.
• Record the results of observations.
• Maintain communication with healthcare institutions regarding ongoing contractual matters.
• Report identified issues to the Senior Specialist or Team Leader.

Required Skills

• Higher education or secondary vocational education (preferably in law, medicine, management, or a related field).
• Work experience in contracts or document management will be considered an advantage.
• Analytical thinking and attention to detail.
• Strong communication and teamwork skills.
• Good knowledge of MS Office applications.
• Excellent command of the Armenian language.

Description

The Specialist will participate in the development and implementation of procurement plans, preparation of required procurement documentation, organization of procurement procedures, receipt and evaluation of bids, as well as maintaining relevant records and documentation. The position involves close collaboration with team members and various stakeholders. Therefore, knowledge of the RA procurement legislation, strong communication and negotiation skills, attention to detail, and the ability to effectively manage multiple tasks are essential for the role.

Job Responsibilities

• Participate in the development and implementation of the Foundation’s annual and current procurement plans.
• Prepare the documents, announcements, invitations, and other materials required for conducting procurement procedures.
• Ensure that procurement procedures and related documentation are prepared in accordance with the requirements of the RA legislation on procurement.
• Participate in the receipt, evaluation, and summarization of bids and proposals.
• Maintain relevant records and documentation related to procurement processes.

Required Skills

• Bachelor’s or Master’s degree in Economics, Finance, Business Administration, or a related field.
• Strong written and verbal communication skills in Armenian, English, and Russian.
• At least 1 year of professional experience in the procurement of goods, services, and works.
• Professional qualification/certification in procurement.
• Good knowledge of RA procurement legislation, procedures, and requirements.
• Strong written and verbal communication and negotiation skills.
• Strategic thinking, organizational, planning, and prioritization skills.
• Ability to work both independently and as part of a team.
• Strong professional communication skills to ensure effective collaboration with team members, stakeholders, and partner organizations.
• Effective time-management skills, with the ability to manage multiple tasks simultaneously and meet established deadlines.

Description

The Specialist carries out the core operational work related to the application of methodology and quality management. They ensure the implementation of quality control processes, data collection and processing, as well as the preparation and updating of methodological documents, in collaboration with the Senior Specialist and the Team Leader.

Job Responsibilities

• Participate in the development and updating of methodological documents, procedures, and guidelines.
• Ensure document formatting, archiving, and accessibility.
• Carry out quality monitoring and control in accordance with established mechanisms.
• Collect, enter, and manage quality indicator data.
• Ensure the accuracy and completeness of data.
• Collect and summarize feedback and complaints from clients and stakeholders.
• Conduct preliminary analysis and prepare summaries.
• Support the implementation of internal audits, evaluations, and inspections.
• Participate in process documentation.
• Prepare preliminary reports, summaries, and analytical materials.
• Support the preparation and formatting of reports.

Required Skills

• Higher education or secondary vocational education.
• Analytical thinking.
• Document management skills.
• Data management abilities.
• Organizational skills.

Description

We are looking for a Communications Center Operator to join our professional team and ensure a high level of customer service. The role requires a responsible approach, effective communication, and strict adherence to internal procedures.

Job Responsibilities

• Answering incoming calls and providing accurate and timely customer support
• Make outgoing calls to provide information about insurance services and maintain communication with customers and partners
• Provide information about insurance services and terms
• Record customer inquiries, questions, and complaints in the system
• Direct customer calls to the appropriate specialists
• Ensure compliance with internal procedures and service quality standards
• Participate in internal trainings and self-development programs

Required Skills

• Higher education or secondary vocational education
• Excellent command of Armenian (knowledge of Russian and English is considered an advantage)
• Basic knowledge of computer applications (MS Office, CRM systems)
• Excellent verbal and written communication skills
• Stress resistance and a high level of responsibility
• Work experience in a Communications Center or in customer service will be considered an advantage
• Ability to work in a team and adapt quickly