Naira Avetisyan, Head of Claims Management and Risk Methodology at the Universal Health Insurance Foundation, appeared on Kentron TV’s “Important to Know” program to present the rollout, key objectives, early results, and next steps of the Universal Health Insurance system. She emphasized that the system is designed to drive structural reforms in healthcare by improving access to services, enhancing quality, and reducing the financial burden on citizens, with the aim of building a more equitable and sustainable system based on social solidarity.
The system is being implemented in phases and currently covers around 1.7 million beneficiaries, including vulnerable groups, with plans for further expansion. Avetisyan noted a significant increase in outpatient visits during the first three months, indicating growing public trust. She also highlighted that cooperation with healthcare providers is based on contractual arrangements with clear quality and capacity requirements, while primary healthcare serves as the entry point to the system and is being strengthened through ongoing training.
In addition, she underlined the importance of continuous monitoring throughout the treatment process, including the analysis of key indicators such as complications and readmissions, to ensure effective quality control.
In conclusion, Avetisyan stressed the active role of citizens, noting that patient feedback and inquiries are essential for identifying and addressing issues, and that the system will continue to evolve through the joint efforts of public institutions, healthcare providers, and citizens.